When a client visits multiple locations within your franchise group, Loyalsnap helps ensure both visibility and communication without sending duplicate outreach. This feature allows visiting studios to send time-sensitive messages (like booking reminders) while preserving the member’s full visit history at their home location.
Requirements
- All participating studios must be grouped under the same franchise network in Loyalsnap.
- Loyalsnap must be integrated with both the home and visiting studio location.
How It Works
When a client books at a different location than their original "home studio":
A lightweight profile is created at the visiting location
That location can send booking reminders or class confirmations
The client is not added to other automations or marketing journeys at the visiting location
The home location maintains a complete visit history, including visits made elsewhere
This gives both studios visibility while ensuring clients aren’t over-messaged.
FAQ's
Q: Will clients receive booking reminders from both studios?
A: No. Only the studio where the class is booked (including visiting studios) will send a booking reminder. Other automations or blasts will not trigger from the visiting studio.
Q: Can visiting studios add clients to automations?
A: No. Clients visiting a non-home location are excluded from automations and email/SMS blasts at that location. Only their home studio can enroll them in automations.
Q: Can I see where else my member has visited?
A: Yes. Home locations retain the full visit history, including bookings made at any other franchise location within your group.
Q: What if both studios want to follow up with the same client?
A: Avoid sending manual follow-ups from both studios unless it's intentional.
Q: Will this work if one location hasn’t integrated Loyalsnap yet?
A: No. Both the home and visiting studios must have Loyalsnap integrations enabled to use this functionality.
Q: Can we change a client's home studio?
A: Yes, but this must be done in your booking platform. Loyalsnap reads that data to determine the home location based on the profile and membership.
If you have questions about franchise grouping or want to make sure all your locations are configured properly, contact our team—we’re happy to walk you through it.