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How to Delete an Inbound Text Message

You can permanently remove a text a client sent you from a conversation. This article shows how, and what to keep in mind before you do.

 

What This Does

Deleting removes a single inbound message — one a client sent you — from the conversation and from the client's history in Loyalsnap. It's permanent.

 

What You Can Delete

  • Only messages from the client (inbound) can be deleted.
  • You can't delete messages your studio sent, or automation and blast messages — there's no delete option on those.

 

How to Delete a Message

  1. Open the conversation in your Inbox.
  2. Hover over the client's message. A small arrow (Message actions) appears next to the message bubble.
  3. Click it and choose Delete message.
  4. In the Delete message? window, click Delete to confirm — or Cancel to back out.
⚠️ Note: Deleting is permanent. The message is removed from the conversation and from the client's history, and this can't be undone. Make sure you don't need the content before you confirm.

 

Troubleshooting / FAQs

Q: I don't see a delete option on a message.

A: You can only delete messages the client sent to you. Messages your studio sent — including automations and blasts — can't be deleted, so they don't show the option.

 

Q: Can I undo a delete?

A: No. Once you confirm, the message is permanently removed and can't be recovered.

 

Q: Does deleting remove the text from the client's phone too?

A: No. It only removes the message from Loyalsnap (the conversation and the client's history). The client still has the text on their own device.

 

Q: Can I delete a whole conversation?

A: No — deleting works one message at a time. To clear a conversation out of your Open view without removing anything, archive it instead. See Managing Your Inbox: Filters, Read Status, and Archiving.

If you're still running into issues, reach out to your Loyalsnap rep or contact support@loyalsnap.com

 

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