To maximize your outreach through SMS Blasts, you’ll want to be sure to have as many recipients as possible! Before a client can be included in your recipient list, they must be opted in to receive this type of marketing.
In our experience, the number of clients who are already opted in to receive SMS marketing through the booking platform is extremely low. For this reason, we provide a quick and easy option for you to opt your clients in manually! If you are ready to use Loyalsnap for SMS Blast marketing, opting clients in manually can be done through the Client Lists page in your Portal!
If you do not opt-in clients through the below methods, their opt-in status will default to their marketing/promo SMS opt-in status in your booking platform. ClubReady studio's clients are defaulted to opted-out.
To get started, follow these steps or watch this video:
Navigate to the Client Lists tab
Upload a new list via CSV. Please note that the only method for marketing opt-in at this time is through CSV upload or creating a new contact that does not yet exist in Loyalsnap.
When viewing the preview of the list, click the check box that says "By checking this box you assert that you have received consent to send marketing text messages to the recipients listed."
❗ By checking the opt-in confirmation box, you are asserting responsibility that these clients on your list, or the contacts that are created through Loyalsnap, have given consent to receive SMS marketing material from your studio. For more information on opt-in consent and compliance, please click here
You will now see the success message that your clients are now opted-in for SMS marketing! Their opt-in status will display next to their name in the client list.
✅ If a client has previously opted-out of SMS marketing through texting STOP to one of your Blasts, they will remain opted-out, even if they are re-uploaded through a CSV list. If they would like to opt back in, please ask your client to text START to your studio’s marketing number.
If you are unsure of your studio’s marketing number, please reach out to firstname.lastname@example.org or use our contact form for assistance!