Class Registration Automations let you automatically message a client a set amount of time after they book a class. It's a great way to welcome someone into a class, set expectations, or reduce no-shows — without anyone on your team lifting a finger.
When It Sends
This automation is triggered when a client registers for (books) a class. You choose how long after booking the message goes out — immediately, or a set number of minutes, hours, or days later.
A few ways studios use it:
- Send a warm "You're all set — here's what to bring" text right after someone books.
- Follow up a few hours later with parking, arrival, or first-timer tips.
- Send a gentle reminder the day before to help cut down on no-shows.
Targeting Options
Like other automations, this one can be tailored to the right clients:
- Specific class types — include or exclude certain classes, so the message only goes out for the ones you choose.
- Packages — optionally limit it to clients on a specific package (for example, only clients on an Intro Pack).
Your message can include merge fields for the class name, class day, and class time, so each client gets the details for the class they booked.
This automation only sends for new bookings going forward, and won't message clients about classes that have already happened.
How to Set This Up
Class Registration Automations are built for you by the Loyalsnap team. To add one, submit a request with the details of what you'd like — the class(es) to target, the timing after booking, who should receive it, and whether it's a text, email, or both.
For exactly what to include and how to submit, see How to Request or Update a Custom Automation.
Troubleshooting / FAQs
Q: Can I set this up myself in the portal?
A: The trigger itself is set up by the Loyalsnap team. Once it's live, you can manage it like any automation — toggle it on/off, edit the template, and associate or exclude packages. To create it or change the trigger, submit a request.
Q: Will it message clients for classes they booked before it was turned on?
A: No. It only fires for new bookings going forward, and it won't fire for bookings more than 24 hours old or for classes that have already passed.
Q: Can it target only certain classes?
A: Yes. You can include or exclude specific class types, and optionally limit it to clients on a certain package. Just note which classes in your request.
If you're still running into issues, reach out to your Loyalsnap rep or contact support@loyalsnap.com