There are a few reasons why a lead may not be appearing in Loyalsnap. To start, have you confirmed that these leads are in the booking platform? Our platform pulls information directly from your booking platform, so if the client isn't showing in your booking platform, they won't show up in Loyalsnap.
If you've confirmed that they are in the booking platform, do they have an email address? Only clients with an email address will be added to Loyalsnap.
Mindbody users only: If they do have an email address, do they have a Mindbody ID? If not, in the client’s Mindbody profile under “edit” click “assign”. They should show in Loyalsnap after that! Finally, do they have a blue warning label at the top of their account advising their account is not associated with a verified Mindbody account?
Here is a Mindbody help article with how to advise the client to verify their account so that they will appear in Loyalsnap and also be able to accomplish other things in their Mindbody account!