FAQs
Have questions? We're here to help with any questions you have about your account, billing, support and more.
General Information
- What is Loyalsnap?
- How can Loyalsnap benefit me and my fitness franchise?
- Does Loyalsnap integrate with my existing booking system?
- Does Loyalsnap only service fitness studios and gyms?
- How is my business connected to my Loyalsnap account?
- Is the client’s information shared with other businesses when the accounts are linked?
Getting Started and Achieving Success
- How do I get started with Loyalsnap?
- What should I do after signing up to ensure I achieve success with Loyalsnap?
- How can I make sure I’m using Loyalsnap effectively from the start?
- What resources are available to help me get started?
- How can I ensure my initial marketing campaigns are successful?
- What are some common pitfalls to avoid when starting with Loyalsnap?
Features and Functionality
- What is the Client Management Dashboard?
- Why doesn't my lead appear in Loyalsnap?
- Does Loyalsnap have a mobile app?
- Does Loyalsnap offer SMS + MMS?
- Does Loyalsnap have a task management solution?
- Can I send newsletters through Loyalsnap?
My Account
Pricing & Plans
Support
- What kind of support is available if I need help?
- How can I contact Loyalsnap’s customer service team?
- What is the average response time for Loyalsnap’s customer support?
- How does Loyalsnap gather and use customer feedback to improve its services?
- Are there any self-service resources available for troubleshooting common problems?
- What are Loyalsnap’s customer satisfaction (CSAT) scores?