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Welcome to Loyalsnap's Help Center

Upload Email Blast Unsubscribes

If you are new to Loyalsnap and coming from a different Newsletter/Email tool, you may have a previous unsubscribe list. To ensure you are able to maintain those client’s preferences, you can upload a list of unsubscribed clients to manually unsubscribe them from receiving Email Blasts from Loyalsnap!

  • Navigate to the Email Blast tab in your Portal
  • In the top left corner, click the Settings icon (cog wheel/gear)
    unsub-emailblast-1.png

  • Drag or upload a .csv file containing the list of email addresses you’d like to unsubscribe

    For this .csv file, only one row is required- the header row should be Email Address
    unsub-emailblasts-3.png

Click Upload

You will be met with a success screen showing you the amount of emails in your .csv file, the amount of those emails that were found in Loyalsnap, and how many in total were unsubscribed
unsub-emailblasts-4.png

🗒️ To save an Excel file as a CSV, please follow these steps:

  1. In your Excel spreadsheet, click File.
  2. Click Save As.
  3. Click Browse to choose where you want to save your file.
  4. Select CSV from the Save as type drop-down menu.
  5. Click Save.

🗒️ To save a Google Sheet file as a CSV, please follow these steps:

  1. In your Google Sheet, click File
  2. Hover over Download
  3. Click Comma Separated Values (.csv)