At Loyalsnap, we understand that failed payment methods can happen for a variety of reasons. We try to make the process as smooth as possible for our clients with resolving any failed payments that may occur on your account.
If your payment fails through Loyalsnap, you will receive a pop-up notice the next time you log in to your Portal. If you don’t have your updated payment method on hand at that time, don’t worry! We allow for a 7 day grace period before your team loses Portal access.
⚠️ Important: SMS Blasts is the only feature that will not be accessible if your payment information is not up to date
For the next 7 days, our Portal will provide all Users with a reminder at the top of their screen, including the number of days remaining to update the payment method on file.
If your payment method has not been updated within 7 days, your team will lose access to your studio’s Portal until a new payment method has been added.
📌 Note: If you have access to multiple studio’s Portals, you will still be able to access those if their payment information is up to date.
For the steps on updating your payment method, please see Add/Update Payment Method. If you are having any trouble with adding or updating your Billing information, please reach out to email@example.com or use the widget in your portal to contact our Support Team.