Loyalsnap provides texting services that can be accessed through both your Studio’s Portal and our Mobile Texting app.
Here is the pricing based on Country:
|Dedicated Phone Line Cost
|Cost Per Segment
|$0.01 USD per 160 characters
|$0.05 USD per 160 characters
|$0.04 USD per 160 characters
On your Loyalsnap invoice, you will see the texting charges listed under "Texting Usage." The quantity displayed will indicate the number of text segments sent and received by your studio, during the billing period. One segment is equivalent to 160 characters.
For example, if you are located in the US and you send a message that is below 160 characters, then you are charged $0.01 USD for that message. If your message contains 240 characters, you will be charged $0.02 USD for that message.
📌 Note: When emojis are added to a message, this will change the way that the text message is encoded, and will result in an increase in segments. Most texting providers will use a Smart Encoding feature, meaning that each character in a message should be encoded using the most "efficient" standard (in terms of bits required to encode a character). However, when messages include emojis, Smart Encoding does not apply, and all the characters are encoded using the UCS-2 standard method which results in a total character count of 70 characters per segment versus 160 using the GSM-7 encoding style. While this may seem a bit daunting, ultimately, we recommend that you limit the use of emojis, as this can cause an increase in texting segments, which will result in higher costs associated with texting.
Currently when attempting to send a text through the Client Details page, or our Texting Inbox, you will see a segment counter under the message box to provide you with an idea of your message length.
*It's important to note that a single message can consist of multiple message segments.
At this time, our Text Templates do not include a segment counter, so as an alternative if you would like to be conscious of the length of your Text Automations, we suggest to put your message in this Free Segment Counter to confirm how many segments are included in your Automation!
Our MMS (Multimedia Message) option provides the ability to add an image to your text message! The pricing for MMS messages is $0.02 per segment sent and one image is approximately 2 segments. Just keep that in mind as you start sending out those images and gifs. Check out the support article above for more detail on MMS pricing and usage. If you're interested in this feature, please reach out to our team so we can check the availability for your studio!
If you have any questions regarding SMS pricing, please reach out to firstname.lastname@example.org or contact us through the widget in your portal.